Terms and conditions

DEFINITIONS

“Agreement” refers to all of the terms and conditions contained in this commercial agreement.

“Loft and Soirée” aka "Loft and Soiree" refers to the event space, which at the time of this Agreement is located at 401 Alden Rd, Unit 09 Markham, Ontario, Canada, L3R 3L4.  This booking policy applies to loftas.ca , but also to the entities known as www.loftas.ca,  which shall herein be referred to as “Loft and Soirée event space”.

“Renter”/“you”/“your” refers to the person placing the booking at Loft and Soirée event space, as well as said person’s team members or anyone else which may the person who placed the booking permits inside Loft and Soirée event space at any time.

“Management” refers to 1000483697 Ontario Inc., the entity which owns the rights to and manages Loft and Soirée event space.

“Equipment” refers to (1) any and all item(s) which are (1) inside of Loft and Soirée which may either belong to Management, and/or (2) items of value which may pertain to Renter’s use of the studio but not necessarily belong to Management. 

All figures listed in this Agreement are in Canadian Dollars, and at the pre-tax price. Please add tax.

By booking an appointment at Loft and Soirée , you warrant that YOU ARE OF LEGAL AGE (and if you are a minor, you will get your legal guardian(s) to book for you in order) to enter into Agreement with Management.

Let’s start off with what NOT to do at our studio. 

 

PROHIBITED ITEMS & ACTIVITIES INSIDE OF THAT TORONTO STUDIO

Not sure if something is ok?  Call us!  Here is a list of everything prohibited, along with their costs for infractions and/or cleaning or replacement cost expenses if applicable. 

We are a classy, and respectable space, and we expect our guests to be equally respectful and thoughtful towards not only our space, but our neighbours as well.  While we are very flexible, understanding, and generally easygoing and willing to accommodate many sorts of requests, here are some of our non-negotiable rules.

  • NO public/open parties. Your parties must be private ($2000 infraction and you will instantly be asked to leave with no refund). Exceptions to this are pop-up shops and retail events (please seek clarification if you plan to have an open event).

  • NO smoke bombs nor grenades, especially coloured ones (Renter shall pay $2000 per day spent cleaning + expenses to clean)

  • NO illicit drug consumption / smoking of any kind / vaping ($500 infraction, and if caught smoking anywhere indoors you’ll be asked to leave with no refunds)

  • NO jello-shots nor drinking games permitted.

  • NO leaving gear out in main door and the door connect the two sections, not even temporarily. It is a fire hazard.

  • NO glitter / body shimmers / sprayable body oils, bronzers, or anything else that may stain (expense to clean / replace)

  • NO food, drink, nor alcohol on or near the couches, curtains, nor window-sills and the reception (loft) area, which the foyer area 

  • NO cooking of food. Heating of appetizers or small, non-smelly cocktail items is OK

  • NO open flames / candles / etc., without Management’s written permission

  • NO items or things which produce strong odours or smells

  • NO fidgeting with breaker panel / sound system / air conditioners / lights / smart plugs without prior written permission from Management

  • NO moving any mirrors; they’re bolted to the walls (expenses to fix damage)

 

EXPECTATIONS AT Loft and Soirée

For studios rental: 

  • The studio must be returned to its original state before your end time and indoor shoes/socks only are required in each studio.

HOW TO AVOID A STUDIO RESET FEE OR A CLEANING FEE

  1. Leave the studio clean and tidy for the next renter after you, with particular care paid to the washroom (trash not overflowing, no tags on floor, no water on toilet seat). A Cleaning fee will be applied to renters who leave the studio in an obvious reckless manner.

  2. Put everything back where you found it, including any lights you may have used in a neat manner, to avoid penalties. (We suggest taking a picture of where everything is when you first arrive at our space). A studio reset fee will be applied for renters who do not put things back neatly.

  3. Before you leave, please remove all rubbish and place it into the trash bin. If trash bin is full, please take that as well as any portion of backdrop which you may have used (cut it off), and dispose of it in the dumpster located on the end of the plaza. 

  4. If any regurgitate is found anywhere in our studio, an automatic maximum cleaning fee will be applied to your balance and be due for collection immediately.

For events rental:

  • The studio must be returned to its original state before your end time. 

Cleaning 

We charge regular a $200 cleaning fee for all events and gatherings. We do expect the place to be returned in an acceptable clean condition. We do provide garbage can on site. Client is responsible to take away all the excessive garbage, packaging or materials for the events. 

  1. Leave the studio clean and tidy for the next renter after you, with particular care paid to the washroom (trash not overflowing, no tags on floor, no water on toilet seat). Extra cleaning fee will be applied to renters who leave the studio in an obvious reckless manner.

  2. Put everything back where you found it, including any lights you may have used in a neat manner, to avoid penalties. (We suggest taking a picture of where everything is when you first arrive at our space). A studio reset fee will be applied for renters who do not put things back neatly.

  3. We will clean and collect garbage after your events. However, for excessive garbage, packages and materials, please dispose of it in the dumpster located on the end of the plaza. 

  4. If any regurgitate is found anywhere in our studio, an automatic maximum cleaning fee will be applied to your balance and be due for collection immediately.

HOW TO DEAL WITH BROKEN / MISSING / DEFECTIVE ITEMS

  1. If you discover damage, send us a picture before you use said item.

  2. If you use the broken item without notifying Management, we may assume that you broke it.

HOW TO AVOID OVERTIME & OVERAGE FEES

  1. Do not stay past your agreed-upon end time.

  2. All renters may enter up to 10 minutes before their scheduled start time to get set up for their scheduled start time. Your booking officially ends at the 50-minute mark of the last hour of your appointment. This last 10 minutes is common time between renters to facilitate your tidying and the next renter’s setting up.

  3. The maximum number of guests included in your rental is mentioned in the checkout process. You can extend your capacity by checking the add-on.  If you have any questions about this, kindly contact us. 

  4. Overtime, if desired shall be charged immediately at the listed “Hourly Rate”, unless this time conflicts with the next renter, in which case this rate is likely to increase so as to be able to offset any inconvenience or cost which the next renter may have experienced as a result of being delayed.

NIGHT TIME FEES

Our regular hours are from 8am to 12am for events, 9am to 7pm for studio uses. For events, rates after 12am increase to a minimum of $350 per hour, and after 3am rise to a minimum of $500 per hour until 6am. If Loft and Soirée is left unruly, untidy, or in any manner in which Management needs to clean up after Renter, Management shall charge renter the appropriate cleaning fee, in addition to the corresponding hourly rate required to clean Loft and Soirée after Renter has left the space. For example, if Renter departs at midnight, but leaves an hour worth of cleaning to be done, then the Renter shall be charged a minimum of $250 for the hour, plus the corresponding cleaning fee depending on whether it was a light or deep clean.

OUR SECURITY REQUIREMENTS

  1. You have to keep the door closed and locked at all times when not in use. 

  2. Please text Management once you’ve left Loft and Soirée so we can arm the alarm and arm the deadbolt.

  3. Never share your PIN code which you use to enter the studio, as that is unique to you and in the event of a crime will be traced back to you.

  4. Do not allow any strangers to enter the studio without getting permission from Management. NO exceptions.

  5. There is CCTV in use by multiple parties in and around the building. The footage we capture will not be released to anyone without a warrant or an order to comply for purposes pertaining to law enforcement or in the interest of community safety.

  6. For safety and security, you are welcome to arm the deadbolt on Loft and Soirée’s front door during your rental.

ACCESS TO EQUIPMENT 

We provide the follow equipment on-site: 

- blue tooth speakers

- makeup station

- kitchenette with sink

Management will also ensure that the correct alarms guarding Equipment or rooms requiring access be disabled prior to Renter’s appointment. 

USE OF EQUIPMENT  

It is your responsibility to ask permission before using all Equipment. 

For example, seamless backgrounds are billed at a certain amount per foot.  In other cases, you may be billed for moving certain items which must be put back by Management with a certain level of care. For this reason, please do not move/remove/modify any of the following items: 

  1. the makeup station mirror, vanity, and bulbs

  2. the bluetooth speaker nor TV and all related cables and chargers

  3. kitchen appliances

  4. anything from the washroom & change room area

  5. any lighting in a fixed position, nor their respective plugs, switches, or power bars

  6. do not attempt to remove professional lighting gear mounted to the scissoring ceiling stands on rails, nor their modifiers, triggers, or cables

  7. any art on the walls, nor any of Management’s signs

  8. any and all mirrors

  9. any climate control heating/cooling system

  10. any flooring, ceilings, plumbing, paint, backgrounds, walls, doors, handles, counter tops, tables, electrical items, windows, or anything structural

  11. any other items which Management has not explicitly given permission to move Furniture is generally OK to move so long as it is done with care and lifted rather than dragged across the floors.

DAMAGES, USAGE, AND FEES

  1. You are responsible for any and all damage(s) caused by you and/or your team in association with your use of Loft and Soirée.

  2. In addition to giving Management permission to charge your card to process your booking amount in full at the time of, or immediately after you place a booking appointment request, you also irrevocably give Management permission to charge your credit card on file with us for reasons which may include, but are not limited to: (a) consumption of seamless paper rolls, (b) overtime or additional Equipment use, (c) cleaning fees, or unauthorized set modification fees, (d) failure to close and/or lock the door when leaving, and damage(s) or loss having occurred as a result of Renter’s negligence, (e) misrepresentation of activities (i.e. Renter rented space for an hour for a stated photoshoot but threw a party and/or also stayed longer than they said), (f) any and all damage(s) to any Equipment, (g) no-shows or bookings cancelled outside the scope of the cancellation policy.

  3. By booking an appointment with Management at Loft and Soirée Renter agrees that Renter’s refusals to pay any and all fees as discussed in this entire Agreement shall result in Renter’s balance outstanding being sent to Reliable Collections by Igor or any other collections agency. Where intentional foul play or a spirit of uncooperativeness is demonstrated, Renter shall also be added to owner’s blacklist to be refused service at Loft and Soirée event space. 

DISRUPTION IN SERVICE & UNFULFILLED SERVICES 

  1. Should there be any interruptions or deterioration in quality of service during Renter’s time at Loft and Soirée event space, Renter agrees to bear the responsibility for the following, in full without seeking any form of compensation from Management. Interruptions and deteriorations may include, but are not limited to: (a) Acts of God, (b) power outages or electrical issues, (c) internet issues, (d) broken pipes, (e) inadequate or no climate control, (f) construction noise or noise of any kind, (g) blown or spent bulbs or breakers, (h) bathroom issues, (i) kitchen issues, (j) Equipment issues, (k) Renter’s failure to get inside of Loft and Soirée, (l) Renter’s failure to be on time for Renter’s booking at Loft and Soirée.

  2. Renter accepts that for last minute bookings, Loft and Soirée may be in an untidy condition due to not having been cleaned. Additionally, all bookings placed after 9pm for the next morning should be placed for a start time of after 8am, as a 6am start may not be honoured.

  3. You may be entitled to a refund if Management fails to provide Loft and Soirée as scheduled and in a reasonably usable condition. If this is the case, call Management immediately to rectify the situation.

  4. Any and all concerns which impede your ability to use the space as required should be reported to Management immediately to allow for Management to solve your problem. Failure to report a problem in a timely manner shall disqualify Renter from potential compensation or compensatory action.

  5. Management shall not for any reason be liable for any fees, penalties, or financial compensation which Renter incurs with any of their team, associates, affiliates, suppliers, or any other vendor, individual, brand, company or legal entity in relation to their shoot/events at Loft and Soirée.

  6. Renter accepts Loft and Soirée’s appearance on an as is basis and agrees that it is subject to change at any time and without prior notice, since Management is regularly adding new features and removing outdated decor.

INTEGRITY

  1. Renter agrees not to misrepresent their use of Loft and Soirée, else be liable to pay a punitive misrepresentation fee of $500.00 in addition to being charged the balance between the rate purchased, and the rate for the package which contains the intended usage for which client is actually using Loft and Soirée.

  2. Management has the right to verify any and all claims made by Renter.

OUR REFUNDS, CANCELLATION, AND RESCHEDULING POLICY

Renter shall pay in full the entire cost of their booking at the time of actually scheduling their appointment.  Any cancellations or reschedules, if applicable, may be issued as studio credit for the full booking value of the appointment, or as a one-time complimentary reschedule as per the policy below. No refund will be made for any booking. 

> 72 hours notice: Renter may reschedule their booking to another week day, once at no charge. If Renter needs to reschedule a second time, Renter must pay 50% of the original or upgraded full booking value.

< 72 hours notice: if renter is a no-show or provides less than 48 hours notice for a cancellation or reschedule, Renter risks forfeiting the full value of their booking.

LIABILITY

  1. Renter shall at all times ensure that Renter’s guests / invitees / crew are all in a condition to get home safely—Renter shall not let anyone drive home under the influence of any substances which may impair their ability to maneuver their vehicle.

  2. Management takes reasonable effort to ensure the safety of Equipment at Loft and Soirée event space. Renter agrees to use Loft and Soirée, its Equipment, as well as any materials both tangible and intangible (website and payment processing system included), on an “as is” basis. While Management has taken reasonable efforts to maintain Loft and Soirée, Equipment, and any related materials, because Management does not have the opportunity to test Equipment or materials between every rental, Renter shall be responsible for verifying that any Equipment or materials are safe to use prior to their use.

  3. If Renter has any doubts about the safety of any Equipment, Renter shall stop using Equipment and immediately call Management with their concern so that a solution may be provided to you.

  4. Upon booking Loft and Soirée, Renter agrees to hold harmless, and release Management of all liability should anyone injure themselves, anyone else, or break, damage, lose, steal, or mishandle any Equipment, as well as act out any other action leading to any loss, injury, or any other considerable reason to seek damages as a result of activities caused by or being in or nearby to Loft and Soirée. By booking Loft and Soirée and using Equipment, you warrant that anyone who shall operate any Equipment inside of, or related to Loft and Soirée, knows how to use it, has taken all possible precautions to avoid accidents, and personally takes responsibility and assumes all liability for the use of said Equipment and materials used inside of Loft and Soirée, whether or not they are owned by Management. Renter shall assume 100% responsibility for all of their own conduct and actions inside of and in relation to Loft and Soirée, as well as that of Renter’s guests. This includes responsibility for damage to Equipment, any damage to which Renter must agree to reimburse Management for the full amount of the cost of replacing or repairing. Renter’s intentional and/or negligent failure to reimburse Management will result in a $5,000.00 fine in addition to the already required damages.

  5. Note that the floor is slippery when wet, so please be mindful of your step.

  6. COVID-19 NOTE: Renter shall not hold Management in any way liable should Renter contract any form of illness or disease as a result of Renter's use of Loft and Soirée. Renter releases Management from all liability by renting Loft and Soirée and/or related Equipment, shall hold Management harmless and waive any right so sue for damages related to contracting any disease or illness related to Renter's rental or use of Loft and Soirée. Also, for everyone’s safety, please use disinfecting wipes and wear masks as well as socially distance.

PETS & ANIMALS

Pets and animals are permitted under the following conditions: (1) they are walked thoroughly in advance so as to facilitate the animals doing their “business” prior to entering Loft and Soirée, (2) Renter shall assume 100% responsibility for their pet or animal, including but not limited to any injury caused either to, or from the pet or animal itself, as well as any damage caused by such animal, (3) animal must not be wet from rain, snow, or any water. Only dry animals are permitted inside our unit.

CONFIRMATION OF AGREEMENT

By reserving their time slot, Renter warrants that they have understood all of their responsibilities towards this Agreement.  If clarification is required, Renter shall contact Management prior to booking to seek clarification.  Once Renter has booked their appointment, it is implied that they not only understand, but agree with the terms outlined herein and they shall not dispute any of the terms and conditions contained within the entirety of this Agreement, as it contractually binds both parties into a legal agreement. 

CHANGES TO AGREEMENT

Renter acknowledges that Management reserves the right to change Agreement as deemed necessary in the interests of Management and Loft and Soirée, and they may do so without notice to Renter(s).  The most up-to-date Agreement will always be posted on this webpage here, and Renter is responsible for keeping up-to-date with the most current Agreement.

 

BOOKING CONFIRMATION

Upon making a booking request via our automated checkout system, you are required to confirm your appointment via email in under 60 minutes from booking. Please read your confirmation email in full, as your confirmation phrase is in that email. It is important to immediately confirm your appointment to avoid issues with your appointment. Didn’t receive the email? Email or text us.